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Terms and Conditions


By accessing this website and placing an order you agree to be bound by the terms and conditions laid out here. If you do not agree to be bound by these terms and conditions you may not use or access this website.

Acceptance of Order

Your contract with us comes into existence when your order has been confirmed by us. This happens when you receive an Order Confirmation Email, confirming the receipt of payment.

Vickers HiFi is entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the goods appearing on our website. In this instance, we will contact you as soon as possible by email to inform you of the correct price of the goods and ask if you wish to continue with the order at the amended price, or to cancel the order altogether.

Delivery

All deliveries must be signed for and are tracked for your security. We ship by the next working day on all orders received & processed by 2:00pm this is a 'best endeavour' service which is not guaranteed. Deliveries to Scotland, Ireland & non mainland destinations may incur extra costs of which we will inform you before proceeding.

Vickers HiFi shall have no liability for delayed deliveries beyond our reasonable control, or for goods refused upon delivery.

If no one is at home to sign for your delivery, our couriers will leave a calling card and attempt another delivery the following working day. After this you will be required to contact the depot to arrange re-delivery.

If delivery is refused, or you do not collect the goods from your local depot, your order will be returned to the sender (Vickers HiFi) and we will wait for you to contact us before we refund you your money, minus the return postage cost.

Failure to enter the correct delivery details may result in additional charges. If you provide us with a wrong delivery address and your goods are signed for by another party, Vickers HiFi cannot be held responsible for any loss incurred as a result.

Orders

A special order is placed for a customer when we don't hold stock of a particular product. Special orders are not eligible for exchange or refund.

If in doubt about our current stock level of a particular product please email or phone us before ordering. If you wish to collect from our store we can usually reserve the item for you. Please phone to confirm the details before you travel.

Some offers are only available through our website and may not apply in our store or by telephone order.

All deposits are valid for a 3 month period only and cannot be refunded.

All prices include VAT.

Advanced Orders

An advanced order, or pre-release order is a type of Special Order placed for a customer prior to the availability of stock

Vickers HiFi reserves the right to make changes to our website and policies as well as these terms and conditions at any time.

Returns

If you decide to return a purchase, please contact us in writing within ten days before returning goods in person or by post.

Returns costs are at your expense & must be sent fully insured, we will not accept liability for goods lost or damaged in transit.

Orders returned will not be refunded if they are without:

  • A receipt or an Order Confirmation Email
  • Their original box
  • Their original packing
  • Their accessories
  • Or are deemed to be in an unsellable condition

Any refunds or exchanges given will be at our discretion pending a review of the returned goods. We are entitled to deduct from any refund the full cost of any parts missing or damaged and a ten percent re-stocking fee will apply if the goods have been opened, unboxed or used. Our original postage costs will also be deducted from any refund.

If you are not found to be eligible for a refund or exchange, you will be notified by email to collect your goods from the Vickers HiFi shop or arrange for your goods to be returned to you at an additional cost.

Should you fail to make these arrangements within 3 months from the date you are notified, we have the right to refuse a refund or exchange and resell your goods to recover our costs.

Loss or Damage in Transit

If goods are missing, incorrect or damaged: It is your responsibility to sign for the correct number of packages as shown and check the cartons for signs of damage & sign the carriers docket accordingly on arrival. We must be informed of any discrepancies within 24 hours of delivery.

Warranty

All new products supplied by Vickers HiFi will have a twelve month manufacturer's warranty unless stated otherwise.

Should your product develop a fault and you notify us in the first 14 days of delivery then the item will be collected and a new one will be despatched as soon as possible. Please be sure the product is faulty and it is not something that you have overlooked. If the product is returned to us and found not to be faulty, then a fee will be implemented to cover collection and delivery costs and possible restocking. Please note that we will only collect the faulty unit from Mainland UK customers. Overseas customers are responsible for all return costs.

Should you suspect the product to be faulty then please contact us immediately for technical assistance.

Please be aware that any product returned to Vickers HiFi should be done so in its original packaging complete with all accessories and proof of purchase.

Should the product develop a fault after 14 days then you should call for technical assistance. If the fault can not be rectified over the phone, then you should return the goods back to us at your own cost making sure they are in original packing and insured, as we are not liable for any damage in transit, We will then at our discretion either repair or replace the goods in a reasonable time-scale. If the product has to be returned to the manufacturer then the time-scale will be longer and shipping costs may be charged.

Please be aware that the images on our website offer a fair representation of both colour and finish of products, and that due to varied settings on many PC monitors we cannot guarantee the colour you see online will be the same shade of colour you receive or a perfect match to any existing piece of furniture or product. Please consult the manufacturer's website for full specifications and descriptions about a particular product.

Due to manufacturer's restrictions some products on our website are only available in store and cannot be sold by mail order, this can affect your warranty. Should you wish to purchase any of these items please arrange a demonstration in store at your convenience.

Always keep original packing throughout the warranty period and if possible as long as you can.

Goods returned to us will only be accepted for repair/replacement if they are in the original packing and with the original invoice, without these the goods will be returned for you to arrange an alternative repair.
PLEASE CONTACT US BEFORE YOU SEND.

The warranty does not cover physical or cosmetic damage, abuse, fire, theft, commercial use or attempted repair by unauthorised persons.

IF IN DOUBT CALL 01904-691600 FOR HELP AND ASSISTANCE.

Payment Details

Whenever you make a payment to Vickers HiFi, all of your credit card details are encrypted using Internet standard 'Secure Socket Layer' (SSL) encryption technology. This provides complete credit card information and personal details protection online.

By shopping with us online you consent to us collecting and processing your personal data. All transactions that you initiate with Vickers HiFi on this web site are confidential. We do not share your information with third parties.

Trademarks / Copyrights / Restrictions

You may not reproduce any materials on the Vickers HiFi Website or associated websites without permission. We reserve the right to refuse our services to any prospective client.

This does not affect your statutory rights.

Vickers HiFi Tel: 01904 691600
 8 Concorde Park, Amy Johnson Way, Clifton Moor, York. YO30 4WT

Hitachi Finance Terms

NOTE - FINANCE IS ONLY APPLICABLE TO UK RESIDENTS

When you buy online from Vickers Hi-Fi you have the choice of applying for instant finance by adding your purchase to the shopping basket, selecting the option to PaybyFinance, and completing a finance application form. The whole process only takes a few minutes and is simple and secure. Once your finance application is approved, you will receive an e-mail advising you of how to download the finance agreement. Please read this carefully checking that all the details are correct, then print and sign the finance agreement twice. Post the document to the address shown on the finance agreement. Following receipt of your finance agreement and a few additional checks, your goods will be dispatched.

Vickers Hi-Fi are licensed credit brokers
Credit is subject to status and written quotations are available on request. The credit advertised is provided by one credit provider with whom we have a commercial relationship.

Applying for online finance
Applying for online finance couldn't be easier or more convenient. Once you've chosen the products you'd like to purchase, simply complete a brief online application form accessed via the 'checkout'. Just follow the simple instructions, entering your personal details as required and we'll do the rest.

Can I request delivery to an address other than my home?
In order to safeguard against fraudulent finance applications, we regret that for Pay By Finance transactions we can only deliver goods to the home address of the applicant.

Your questions answered
Here's some of the most commonly asked questions regarding online finance.

Once my application is approved, what happens next?
Within minutes of your application being approved, you will be presented with the option to sign your credit agreement. If you are offered the ability e-sign your credit agreement and choose to do so, a PDF of your credit agreement will be displayed on screen. You should read the credit agreement carefully before clicking all the relevant sections agreeing to its terms. Once you have agreed to the terms of the credit agreement Vickers Hi-Fi will be notified and you need do nothing more. If you are presented with the ability to print and return your credit agreement you should print the PDF agreement, read it carefully and then sign the document following the instructions on the covering letter. This signed document should then be posted to the address shown on the covering letter of the credit agreement. Note that products will not be allocated to your order until your completed and signed agreement is returned and received by Hitachi Capital. Shipment of your goods will follow soon after your agreement has been returned to our finance company.

Will you credit score me and if so, what does this mean?
Credit scoring is the process used by financial services companies to evaluate the credit risk of new applicants. This technique will be applied to your application for online finance. Credit scoring works by awarding points for each answer given on the application form such as age, income and occupation, together with information obtained from credit reference agencies. This information allows us to produce consistent decisions, ensuring all our applicants are treated fairly. Credit scoring does not discriminate on the grounds of sex, race, religion or disability.

If you decline my application, what is the reason?
In addition to credit scoring, we also take into account confirmation of your identity, validation of certain application details, existing commitments and information held at the credit reference agencies. Though we are unable to provide you with a main reason for decline of your application, it is usually based on one, or a combination of the following:

  • Your credit score (note that every finance company will score you differently)
  • Adverse credit reference agency information
  • You are considered to be overcommitted
  • You are aged under 18
  • Your existing account performance with other lenders

What type of information do credit reference agencies hold about me?
Some of the information is public information, for example electoral roll, County Court Judgements and bankruptcies. Other lenders may also file information about accounts you hold with them for instance this could include your payment history and outstanding balance on these accounts. Any requests for credit, where a credit reference search has been undertaken, will also be filed, although the result of the request is not recorded.

How do I obtain a copy of this information?
You should send a cheque for £2.00 made payable to the relevant company, together with details of all addresses at which you have lived over the last 6 years:

Consumer Help Desk Experian Limited PO Box 8000 Nottingham NG1 5GX
Equifax Ltd., Credit File Advice Centre. PO Box 1140. Bradford, BD1 5US
Consumer Services, Callcredit Limited, PO Box 491, LEEDS, LS3 1WZ


The above listed agencies will provide details of information relating via these addresses. If you believe that the information is incorrect, you can ask the agency to correct it.

If my application is not successful, can I re-apply?
Yes. We acknowledge that your circumstances change and just because we have refused a previous application, it does not mean that we'll automatically turn down a further request. We do suggest however, that you leave at least 6 months between applications.

Who is eligible to apply for online finance?
To apply for finance, you must be over the age of 18, work at least 16 hours a week, or be retired with an income. You must also be a resident of the United Kingdom and have lived in the UK for the last 12 months or more. Unfortunately, we are unable to offer online finance to residents of Eire. Homemakers aren't excluded from applying under their own names; however we will require the employment details of your spouse in order to process your application.